CDA Compass > Education

education

While continuing education (CE) is a requirement of dental professionals, it doesn't have to be a chore. Here you'll find a variety of options for earning your CE credits- whether your learning preference is classroom-style or online. Select the Course Calendar button to find all the upcoming courses offered by California's dental schools, local dental societies, ethnic dental societies and specialty organizations. If a self-paced, informal setting (think, at home in your favorite chair with a cup of coffee and your laptop) is more your style, check out the online options CDA offers. Select the blue Online Courses button to see a listing of available courses.

Have a few minutes between patients or trying to fit in a workout during lunch? Download a CDA-exclusive podcast to your MP3 player and listen to it on the go. You can also play a podcast right from your computer. Just find the one you like and click Listen to begin playing. Our podcasts don't qualify for CE, but we promise they provide great tips and helpful information on managing your practice.

COMPASS CLASSROOM

	Webcasts
	Bad Review? ... What To Do! 2/18/2013 posted by PSC Staff Have you had a bad review on a social media site or do you even know how to check? Read More Rating: 5
	PPOs The Good, The Bad and The Ugly 8/30/2012 posted by Dr. Michael Perry Live webinar featuring Michael Perry, DDS, recorded on July 26. Read More Download Rating: 5

	Teaching Tools
	Access to Patient Records (Powerpoint) 2/12/2013 posted by PSC Staff Every office experiences requests for access to patient records. This training will offer a general review of the legal framework and principles for providing access to patient records. Read More Download
	Access to Patient Records PowerPoint 4/18/2013 posted by Teresa Pichay Hugely popular topic presented at The Spot in Anaheim 2013! Read More Download
	California Waste Management Requirements (PowerPoint) 6/8/2012 posted by Teresa Pichay Learn California’s requirements for managing and disposing of hazardous and medical wastes, especially amalgam-containing waste. There are requirements for waste containers, labels, waste generation logs, and limits on how long waste can be stored. Get to know the difference between medical and hazardous wastes. Read More Download Rating: 5
	Changes to Hazard Communication Regulation (POWERPOINT) 4/3/2013 posted by Teresa Pichay Train current employees on how to read the new labels and safety data sheets (SDS) for hazardous chemicals used in your practice. Read More Download
	Claim Dispute Process: Third Party Payer (PowerPoint) 2/26/2013 posted by PSC Staff State laws require all health insurers and managed health care plans to establish a process whereby providers may challenge payment decisions made by payers, and have the claim payment reconsidered. Read More Download
	Customer Service: Enhancing the Patient Experience Through Communication (PowerPoint) 12/11/2012 posted by PSC Staff Most negative customer experiences can be avoided through effective communication and managing the patient’s expectations. This training will guide the dental team through elements of customer service Read More Download
	Developing Manuals and Policies PowerPoint 4/18/2013 posted by Robyn Thomason Hugely popular topic presented at The Spot in Anaheim 2013! Read More Download
	Financial Options: Understanding the Practice’s Financial Options and Presenting Fees to Patients (PowerPoint) 2/15/2011 posted by PSC Staff It happens every day in the dental office – the patient agrees to the treatment plan, but then comes the dreaded financial conversation. This training will guide the dental team through the practice’s financial options and protocols. Read More Download
	Handling Insurance Refunds PowerPoint 4/23/2013 posted by Patti Cheesebrough Did you miss CDA Presents in Anaheim this year? You're in luck - we're providing the information brought to you at The Spot! Read More Download
	Hazard Communication in the Dental Practice (PowerPoint) 4/3/2013 posted by Teresa Pichay Employees must be trained on how information about hazardous chemicals are communicated in the workplace. Read More Download
	Information Privacy and Security - HIPAA, State Laws, and PCI DSS 12/20/2012 posted by Teresa Pichay Use this presentation to train your staff on your office’s policies and procedures for the protection of patient health and financial information. Read More Download
	Informed Consent (PowerPoint) 10/28/2010 posted by PSC Staff It is required that the dentist conduct an informed consent discussion with the patient to include the nature of the treatment and be made aware of RBA’s (Risk, benefits, and alternatives) to that treatment. Read More Download
	Management of Hygiene Services (PowerPoint) 3/12/2013 posted by PSC Staff Many providers have a clear picture of their own periodontal management philosophies, but find it challenging to communicate their standards of care to others. Read More Download
	Patient Management: Conveying Practice Protocols to Patients in a Service-Friendly Manner (PowerPoint) 3/12/2013 posted by PSC Staff If you struggle with the idea of “enforcing” protocols and polices with your patients, out of fear of losing the patient, you are not alone. This training will guide the dental team through some of the common protocols. Read More Download
	Performance Review Process (Powerpoint) 11/8/2012 posted by PSC Staff Since employees are a vital part of the success of a practice, it is important to communicate and establish performance expectations. Read More Download
	Proactive Practice Management - Managing Patients and Parents PowerPoint 4/18/2013 posted by Katie Fornelli Miss this presentation at The Spot in Anaheim 2013? Download this presentation and take your time educating yourself and your staff! Read More Download
	Strategic Planning: Creating Valuable and Productive Meetings for the Entire Team (PowerPoint) 3/12/2013 posted by PSC Staff Have you ever walked away from a staff meeting with the thought that no issues were resolved and nothing was really accomplished? This presentation is designed to teach the dental team about the importance of strategic planning. Read More Download

	Podcasts
	Associate Dentists: Finding the Right Fit Podcast 3/24/2010 posted by Robyn Thomason Whether you’re looking for an associate position or are hiring an associate to join your expanding practice, there are many considerations. Read More Download Listen Now
	Coordinating Benefits for Patients with Dual Coverage Podcast 9/17/2012 posted by Greg Alterton When a patient has dual insurance, it can be a challenge just figuring out which plan is the primary plan; let alone, what the payment responsibility is of the secondary plan. Read More Download Listen Now
	Do I Really Need an Employee Manual for my Office? Podcast 4/17/2012 posted by Robyn Thomason An employee manual is one of the most important reference and communication tools between an employer and its employees. Read More Download Listen Now
	Exercise Your Right to Appeal Podcast 9/17/2012 posted by Greg Alterton An employee manual is one of the most important reference and communication tools between an employer and its employees. Read More Download Listen Now
	Got Cancellations? How to Minimize the Appointment Cancellations in your Practice. 12/15/2009 posted by PSC Staff Read More Download Listen Now Rating: 4
	Guidelines for Taking Disciplinary Action Podcast 1/26/2011 posted by PSC Staff It can be difficult to know when or how you should take disciplinary action with an employee. This podcast demystifies much of the confusion surrounding this topic. Read More Download Listen Now Rating: 5
	Manage Your Hazardous Waste Properly 11/15/2010 posted by Teresa Pichay The list of hazardous wastes has grown in recent years. It’s very important for dental professionals to know what these items are and how to management them. Read More Download Listen Now Rating: 5
	Manage Your Medical Waste Properly Podcast 11/15/2010 posted by Teresa Pichay Certain types of wastes that you generate in your office every day, such as sharps, pharmaceuticals and bio-hazardous materials, are classified as regulated medical waste. Read More Download Listen Now
	Overtime: The Rules and Penalties for Non-Compliance Podcast 5/25/2010 posted by Robyn Thomason According to California law, you must pay employees overtime for all time worked more than 8 hours in a workday. Read More Download Listen Now Rating: 4
	The ABC's of Hiring Staff Podcast 7/9/2009 posted by PSC Staff Read More Download Listen Now
	The Key to Good Patient Communications Podcast 2/6/2012 posted by PSC Staff Properly communicating treatment and expectations with patients can be critical to treatment success. Read More Download Listen Now
	When and How to Respond to Dental Plan Refund Demands Podcast 9/17/2012 posted by Greg Alterton It’s common for dental plans to demand refunds for overpayment. But not all refund demands are justified. So, how do you know when to challenge a refund demand or return the money as requested? Read More Download Listen Now Rating: 5